Grandparents love back-to-school, but scammers do, too!

Press release from Operation Senior Shield

TALLAHASSEE, Fla. – As children and grandchildren head back to school, many families are reconnecting and preparing for a busy new school year. Unfortunately, scammers know that grandparents and older adults often want to help loved ones and may use fear, urgency, and emotions to exploit that generosity.

Scammers may pretend to be grandchildren, family members, or even friends in need. Others may send messages claiming to be from a child using a “new phone number” or request money to help with school expenses, emergencies, or unexpected bills.

These scams often pressure victims to act quickly before they have time to verify the request.

Some scammers may: 

• Claim to be a grandchild or family member in trouble
• Send texts from an unfamiliar number saying, “I got a new phone”
• Ask for gift cards, payment apps, or money transfers
• Request help paying for books, tuition, or school supplies
• Ask you to keep the request secret from other family members

The goal is often to exploit trust and emotions before victims recognize the warning signs.

Red Flags

• Unexpected texts or calls claiming to be a loved one
• Requests for money that create urgency
• Messages asking you not to tell anyone
• Requests for gift cards, wire transfers, or payment apps
• Excuses for why they cannot speak on the phone

Tips to Protect Yourself

• Pause before sending money or gift cards
• Call your loved one directly using a trusted phone number
• Verify requests with another family member if possible
• Be cautious of messages from unfamiliar numbers
• Never let urgency prevent you from asking questions

How to Report Concerns or Get Help

Reporting suspicious activity may help protect other older adults from financial exploitation and fraud.

• Federal Trade Commission Fraud Reporting: ReportFraud.gov
• FBI Internet Crime Complaint Center: ic3.gov
• Identity Theft Resource Center: 888-400-5530 or idtheftcenter.org
• Contact your local law enforcement agency if you believe money has already been sent or a loved one may be involved in an emergency scam

Stay Informed

Operation Senior Shield (OSS) provides fraud alerts, scam prevention tips, and consumer protection information to help older adults across Florida recognize warning signs and avoid financial exploitation. Please continue sharing trusted fraud prevention information with friends, family members, caregivers, and loved ones.

Family connections are important, and taking a moment to verify unexpected requests can help protect the people and relationships that matter most. Staying informed through Operation Senior Shield can help you recognize warning signs, avoid scams, and help protect older adults across Florida. Your willingness to share trusted information and talk openly about scams can help safeguard loved ones and strengthen communities throughout our state.