GRU Extends Date of No-Disconnects/No-Late Fees Policy
March 31, 2020
Press release from Gainesville Regional Utilities
GRU will not disconnect customers for nonpayment or charge late fees at least through May 15, General Manager Ed Bielarski announced today.
As COVID-19 continues to place our community at risk, GRU’s general manager announced today that the utility will not disconnect residential or non-residential customers or charge late fees at least through May 15.
GRU had previously suspended late fees through the end of April and disconnections until further notice. GRU will continue to monitor the impacts of COVID-19 on our community and make decisions that are in the best interest of our customers and employees.
GRU’s customer lobby also will remain closed through at least May 15; however, its drive-thru will continue to maintain normal operating hours. Customers are urged to continue making regular payments if possible to avoid creating an unmanageable past-due balance.