AT&T waives charges in the aftermath of Hurricane Helene

Press release from AT&T

ALACHUA COUNTY, FLa. – In response to Hurricane Helene, AT&T has been working swiftly to restore network services while waiving overage charges for unlimited talk, text, and data for wireless customers in affected areas, including Gainesville, from September 27, 2024, through October 27, 2024.

Additionally, for our residential and business wireline customers in Alachua County and other areas impacted by Hurricane Helene, AT&T is waiving various charges, including installation fees at temporary or new permanent locations, wiring fees for jacks, and activation and monthly rates for specific call forwarding and messaging services for orders placed through October 27, 2024.

Wireless:

To further assist our customers impacted by Hurricane Helene, AT&T is waiving overage charges for unlimited talk, text, and data for AT&T Postpaid & Prepaid customers with billing addresses in zip codes across the affected areas. This initiative is effective from September 27, 2024, through October 27, 2024. While customers in these areas may still receive usage alerts during this period, their accounts will reflect the credits and/or waived data, voice, and text charges.

Residential and Business Wireline:

To help support our residential and business wireline customers in areas* recently impacted by Hurricane Helene, we are waiving the following charges for residential and business wireline orders placed now through October 27, 2024.

• Service charge for installation of service at the temporary or new permanent location and when the customer moves back to the original premises.
• Fee for one jack and associated wiring at the temporary location, regardless of whether the customer has the Inside Wire plan.
• Fee for up to five free jacks and associated wiring for Inside Wire Plan customers upon their return to their permanent location.
• Fee for one jack and associated wiring for non-Plan customers upon their return to their permanent location.
• One-time activation fee for establishing Remote Call Forwarding, Remote Access to Call Forwarding, Call Forwarding features, and AT&T Unified Messaging services.
• Monthly rate for one month for Remote Call Forwarding, Remote Access to Call Forwarding, Call Forwarding features, and AT&T Messaging services.

Customers in affected areas can call 800-288-2020 (consumer) and 844-429-1875 (small business) for assistance.

For more information and list of zip codes, please visit AT&T’s Hurricane Helene Support Page.

*Alachua, Citrus, Columbia, Dixie, Franklin, Gadsden, Gilchrist, Gulf, Hamilton, Hernando, Jefferson, Lafayette, Leon, Levy, Liberty, Madison, Marion, Pasco, Suwannee, Taylor, Wakulla