Cox technicians will not enter homes; however, they will check connectivity and technology on the exterior of homes. We will assist customers with self-installs and trouble calls over the phone and from outside the home via phone, Facetime, or other technology as available.
Customers with existing appointments or issues will be contacted by Cox regarding their appointment.
Customers can always reach a Cox representative online at www.Cox.com or at (800) 234-3993.
The company will focus on fulfilling critical orders such as internet and phone.
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As the COVID-19 continues to force schools to shift to online learning, Cox is announcing more temporary changes to its low-cost service Connect2Compete. To ensure digital equity for low-income students without internet at home, starting today, Cox is extending its Connect2Compete program for qualifying families from 30 days free to 60 days of free service. This offer applies to internet customers who enrolled in C2C starting on March 13, and is available to new customers through May 15. The service is regularly $9.95 a month and comes with a free WiFi modem, which can be drop shipped to a customer’s home for self-installation.
Additional changes include:
A speed increase to 50 Mpbs to support families with multiple online devices at once for the next 60 days.
First 60 days complementary premium remote helpdesk support to provide peace of mind and ease for technology needs
In-home Wi-Fi equipment and self-installation with no additional fees
In association with PCs for People, families can purchase discounted refurbished computers.
Set up a process to fast track applications for schools who provide a list of eligible students.
About Cox Communications
Cox is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We’re dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that make each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.