GRU extends call center hours for influx of students

Press release from Gainesville Regional Utilities

GAINESVILLE, Fla. – GRU is pleased to announce the extension of our call center hours to accommodate the influx of students returning to Gainesville for the fall semester. July and August are our busiest months, with more than 14,000 requests requiring processing. GRU is committed to ensuring a smooth and efficient process for all customers needing electric, water, and gas services. 

Beginning July 15, GRU’s customer service phone lines will be open from 7:30 a.m. to 7 p.m., Monday through Friday. To assist as many customers as possible, we highly encourage those needing same-day service to call before 5 p.m.

“Extending our call center hours represents GRU’s ongoing commitment to providing world-class service to our community,” says Customer Service Manager Tequila Brooks. “We understand the unique and various needs of students, residents, and businesses during this busy period and are here to ensure that their transition and business matters are as seamless as possible.”

International students must still come in person to set up new electric, water, and gas services and provide a valid passport, green card, or community ID.